Our policy’s
Republic of Ireland Shipping
• Standard International Delivery: 5–10 working days
• Shipping cost is calculated at checkout.
Please note: As we are a UK-based business, Irish customers may be charged VAT, customs duties or handling fees on delivery. These charges are set by Irish customs and are the responsibility of the buyer.
Hygiene & Returns
Due to hygiene and safety reasons, all sales are final. We do not offer refunds, returns, or exchanges once an order has been placed and dispatched. This policy is in place to protect the health and safety of all customers.
Please ensure you are happy with your order before completing your purchase.
Processing & Dispatch Times
Please allow up to 72 hours (3 working days) for your order to be processed and dispatched. Orders are processed Monday – Friday (excluding bank holidays).
During busy periods, processing times may be slightly longer. Customers will be notified if significant delays occur.
Delivery
All orders are sent using tracked delivery services. Once your order has been dispatched, you will receive tracking information via email or message.
We are not responsible for delivery delays caused by courier services once your parcel has been handed over.
Incorrect Address Information
It is the customer’s responsibility to ensure all shipping details are correct at checkout. We cannot be held responsible for orders sent to incorrect or incomplete addresses provided by the customer.
If a parcel is returned due to incorrect address details, the customer will be responsible for additional postage costs to resend the order.
Lost or Damaged Parcels
If your order arrives damaged, you must contact us within 24 hours of delivery with photographic evidence of the damage.
Lost parcel claims must be raised with us so we can assist with a courier investigation. Please note investigations can take time depending on the courier.
Payment Disputes / Chargebacks
We keep proof of postage and delivery for all orders. Any payment disputes or chargebacks raised after confirmed delivery will be challenged using tracking and delivery evidence.
Product Use & Liability Policy
By placing an order through our website or any associated sales platform, you confirm that you accept full responsibility for the safe and correct use of all products purchased.
All products are supplied with usage instructions, dosage guidance, and/or direction cards. It is the customer’s responsibility to carefully read, understand, and follow all instructions provided before using any product.
We accept no responsibility or liability for misuse of products, including but not limited to:
- Failure to follow usage or dosage guidance
- Excessive or inappropriate use
- Alteration or use of products in any way other than directed
- Failure to read or follow instructions provided with the product or on our website
By selecting “Order”, “Checkout”, or “Place Order”, you confirm that you have read, understood, and agreed to all policies, product guidance, and safety information provided. Claims such as lack of awareness or misunderstanding of instructions will not be accepted as grounds for refunds, replacements, or liability claims.
Customers are responsible for checking all ingredient information to ensure they do not have allergies, sensitivities, or medical conditions that could be affected by product use. If you are unsure, we strongly advise seeking guidance from a qualified healthcare professional prior to use.
By completing your purchase, you acknowledge and agree that our company is not liable for any adverse effects, misuse, or failure to follow the instructions and guidance provided with the products.